London, 6 June 2019 – Canon, a leader in imaging solutions, today announced that it will be relocating its UK & Ireland (UK&I) HQ currently based in Woodhatch, Reigate, to Stockley Park, Uxbridge where the company’s EMEA HQ has been based for the past 18 years.
Moves toward Business Process Outsource (BPO) model for some functions
The announcement follows a comprehensive review of the Canon UK&I business, resulting in a decision to address efficiency improvements by proposing an outsourced model (BPO) for selected departments in Finance, Business Operations and Customer Services. The outsourcing will mean that the Canon UK Reigate facility will have significant over capacity for future requirements. Co-locating the Canon UK&I HQ with the Canon EMEA HQ will give the company the opportunity to right size its UK & Ireland operational footprint and facilities to match the size of its workforce.
The BPO model will help the company focus on core business activities (sales & marketing) whilst ensuring a better focus on customer centricity, with operational standardisation and improved technology and processes leading to faster customer response times.
Yusuke Mizoguchi, Managing Director of Canon UK&I commented, “Canon UK&I is one of the most important National Sales Organisation’s (NSO) in the Europe, Middle East & Africa (EMEA) region and will continue to retain its own identity, with a very clear focus on sales and marketing for the UK&I markets. Given that the EMEA HQ has been based in the UK for many years, it makes strategic sense to seek out opportunities to create a more streamlined operation whilst increasing our overall competitiveness.” He adds, “Having a joint location will enable us to look for opportunities to share resources and run a more efficient organisation which will also create some broader group opportunities for some of our UK employees.”
It is anticipated that the full transition to the Stockley Park premises could take up to 12 months and will be implemented using a carefully planned phased approach to ensure business continuity. The move underscores Canon’s full commitment to the UK as a base for its EMEA Headquarters and to having a strong and ongoing UK & Ireland sales presence.
Canon News Source: Canon Europe