MELVILLE, NY, December 20, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal Center of Excellence Certification. One of the most prestigious accreditations in the customer service and support industry, this certification honors customer service call centers that rank in the top ten percent of call centers surveyed.
“This certification signifies Canon’s leadership and commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “To maintain superior performance for ten years straight is, indeed, an exceptional accomplishment.”
To evaluate a call center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. The balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.
“We are honored that BenchmarkPortal recognized us for the tenth year in a row as a leader in providing an outstanding customer service and support experience,” says Leroy Farrell, vice president and general manager, Business Imaging Solutions Group, Engineering Services and Solutions, Canon U.S.A., Inc. “We built our Customer Solutions Center more than a year ago to evolve with the industry’s changing needs and seamlessly provide innovative, end-to-end service solutions. To us, this certification signifies that the center is doing its job, and doing it well for our channel partners and customers.”
The Customer Solutions Center fosters collaboration, with technical support, engineering, and development teams working together within one location to employ cutting-edge technologies that deliver outstanding service and support solutions to Canon channel partners, and in turn customers, across the enterprise, production, large format, image capture, and desktop imaging product lines.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center’s performance. https://www.benchmarkportal.com/contact-center-certification/.
Canon News Source: Canon USA